Overview
Client Overview: A leading engineering company with over 40 branch locations faced challenges with their network infrastructure. They struggled with:
- Expensive private connectivity.
- Unreliable backup connectivity.
- Complexity in managing multiple vendors across locations.
The company aimed to reduce costs while maintaining service levels and minimizing internal resource demands for vendor management, circuit turn-ups, and troubleshooting.
Approach
Point 5 implemented a tailored solution to address these challenges:
- Network Design:
- Designed a dual-Internet topology with dedicated fiber-based primary circuits and broadband backup circuits for resilience.
- Legacy Transition:
- Managed the transition from the legacy WAN network to the new design, including engineering, delivery, and post-implementation support.
- Comprehensive Support:
- Provided ongoing monitoring, carrier escalation, and incident management for over 80 services.
- Integrated visibility into the customer’s LAN to enhance insight into the WAN network.
- New Branch Support:
- Standardized processes for supporting new branch locations with seamless connectivity integration.
Results
The engineering company achieved significant improvements through Point5’s intervention:
- Cost Reduction: Lowered connectivity costs while improving network reliability.
- Operational Efficiency:
- Freed internal resources to focus on revenue-generating projects instead of managing the WAN network.
- Consolidated billing into a single invoice, simplifying financial approvals and tracking.
- Provided a single point of contact for all connectivity related delivery and support issues.
- Scalability: Enabled the efficient opening of new branch locations with minimal complexity and fewer issues.
Conclusion
Point5 successfully helped the client achieve their goals of reducing costs, improving performance, and consolidating vendor management. The partnership has enabled the engineering company to:
- Focus on strategic initiatives instead of operational network concerns.
- Seamlessly expand their branch network with confidence.
Point 5 continues to support the company’s growth by providing reliable connectivity solutions for all new locations, fostering a long-term, scalable relationship.