Simplifying Global Connectivity: How a Managed Service Approach Transformed a Pharmaceutical Company’s Network Operations

Overview

When a large pharmaceutical company reached out to Point5, they were facing some serious challenges with managing their connectivity. Despite having a small IT team, they operated on a massive global scale with high data demands and a tangled web of vendors to handle. They already had many services in place but needed help sourcing, delivering, and managing new connectivity while simplifying their existing vendor and invoice management processes.

Their primary challenges included:

• Limited internal capacity to manage a global network of vendors.
• Overwhelming volumes of complex, hard-to-manage invoices.
• The need for new connectivity solutions in certain locations.

The company asked us to take full responsibility for their connectivity needs, including designing, sourcing, implementing, and managing their WAN services.

Our Approach

We stepped in as their Managed Connectivity Provider providing support for both existing and new needs. Our approach included:

Comprehensive Connectivity Management

• Designed, sourced, implemented, and managed connectivity for current and new offices.
• Delivered solutions like Internet, point-to-point, SIP, and dark fiber.

Vendor Consolidation and Invoice Simplification

• Streamlined their vendor management by consolidating numerous providers and taking over the responsibility for their circuits, including billing.
• Simplified their invoicing by bundling all connectivity services into one clear, easy-to-read bill.

Technical Monitoring and Support

• Took on the full scope of connectivity monitoring and troubleshooting, ensuring seamless performance without pulling their IT team into day-to-day circuit issues.
  

The Results

Our partnership delivered tangible improvements, including:

• Simplified Invoicing: A single, transparent invoice replaced the headache of managing multiple complex bills.
• Streamlined Vendor Management: We reduced the workload by consolidating over 15 vendors and providers.
• Reliable Network Oversight: With over 50 circuits under our management, their global connectivity is stronger than ever.
• Enhanced Support: We handle all monitoring and troubleshooting, giving their IT staff the freedom to focus on strategic priorities.

Conclusion

By partnering with Point5, the pharmaceutical company overcame its connectivity and vendor management challenges. We became their primary provider for global managed connectivity solutions, easing their operational burden and driving efficiency. With a single, unified approach, we simplified invoicing, streamlined vendor management, and delivered reliable network performance, empowering their IT team to focus on what matters most—their core business objectives.